Abstract Detail

Abstract

People must interact with each other to sell their goods or services and buy other necessary products, as no one can own and produce everything. They collaborate in person or virtually, using spoken or written words. Customers import and export products to improve their lives and the lives of their loved ones. Before selecting, they consider the offerings’ quality, availability, and cost. Interaction value with the provider influences customer experience. In the healthcare industry, good outcomes in clinical practice and the best interaction style with patients and their loved ones enchant end users. Expertise in the specific field and excellent communication skills are essential for successful work. Being kind and compassionate and friendly while respecting people's religious beliefs about human life and creation can help patients easily adhere to the therapeutic plan and collaborate for any necessary adjustments. Based on their experience, the delighted customers/patients would like to maintain the collaboration with that provider. The provider’s good reputation quickly circulates, especially online in the community, attracting new clients. The increase in investment return ensures the business’s positive trajectory: growth and flourishing. By contrast, deceptive people’s interactions disappoint all parties involved in the relationships, leading to their altered emotional health. No one wants to collaborate with ill-mannered people because they cause them discomfort, following sleep disturbance, altered heart function, or metabolic abnormalities. Upset end users look for another provider from the offerings for the next episode of care, which determines a decrease in investment return, business instability, and altered provider’s name. Therefore, customer loyalty validates the provider’s professionalism. This metric is essential for business advancement and leads to the successful professional and social life of an individual. At the end of this presentation, the audience will be able to: - define professionalism in the healthcare industry - recognize the impact of professionalism on the individual lives - identify deceptive people’s interactions’ effects on people’s lives - recognize the importance of joyful collaborative work for business advancement - initiate informative programs about the significance of professionalism for the individual’s lives and society’s progress.

Biography

Sofica Bistriceanu, MD, Ph.D., graduated from Iasi University in Romania and family medicine research at Maastricht University. She joined the European, American, and Asian Primary Care Research Group, American Academy on Communication in Healthcare, APTR, IHI, NICHQ, EPCCS, EURACT, and WONCA Meetings. With over 90 research studies shared internationally, she has been recognized with numerous awards. Dr. Sofica Bistriceanu is a member of the Academy for Professionalism in Health Care, serves on the Editorial Review Board for The Journal of Patient Experience (JPX), and is an Associate Editor for PriMera Scientific Publication. She represents the Academic Medical Unit- CMI, NT, ROU. Additionally, she is the author of seven volumes of poetry published by Chronica, Iasi Publishing House, and Time, Iasi Publishing House.